MonitorWare Knowledge Base

[Steven]

The browser was unable to retrieve a list of servers from the browser master \\CPYAP on the network \Device\NetBT_Tcpip_{61976557-4C8F-4F63-95DE-6B385297FF5E}. The data is the error code.

how do i solve it?

[therget]

SYMPTOMS
Your computer running Microsoft Windows NT or Microsoft Windows 2000 may occasionally log one or more of the following events in the Event Viewer system log:

Event id: 8021
Source: Browser
Description: The browser was unable to retrieve a list of servers from the browser master <PDC> on the network \device\<protocol_netcard>. The data is the error code.
-or-



Event id: 8032
Source: Browser
Description: The browser service has failed to retrieve the backup list too many times on transport of <protocol_netcard>. The backup browser is stopping.
This symptom occurs if:
Your computer is a multihomed computer (that is, it may link simultaneously to two or more subnets using multiple network cards).
Your computer is a master browser.
Your computer is running the TCP/IP protocol.



CAUSE
The following situations can cause this symptom:
Your computer network cards are linked to the same subnet.
Your computer network cards are not linked directly to the same subnet, but are linked indirectly through other subnets that they are connected to.
The master browser is using an incorrect subnet mask.



WORKAROUND
To work around this problem, do one of the following:
Unbind all but one of the TCP/IP subnet transport bindings from the workstation service.

-or-
Remove all but one of the network cards or RAS connections.

-or-
At the command prompt type the following command:
net stop browser

Note This option prevents you from receiving computer browse lists from other networks.
After you perform these steps, wait at least 10 minutes to see if the errors still occur. If they do, continue troubleshooting by cross- referencing 2 pieces of information. First, check the transport that failed in the event log. For example, error 8021 displays a message similar to the following:

The browser was unable to retrieve a list of servers from the browser master \\<server_name> on the network \Device\NetBT_<driver_name>. The data is the error code.
The important data is NetBT_<driver_name>, which indicates the protocol and netcard binding, also known as an "endpoint." The potential protocols you may see are:
Nbf_netcard = NetBEUI
NetBT_netcard = TCP/IP (or NetBIOS over TCP/IP)
NwlnkIpx = IPX/SPX (NwLink) [will not indicate netcard]
NwlnkNB = NetBIOS over NwLink [will not indicate netcard]

After you have determined the failed protocol endpoint, check the working status of the Browser service on all installed protocols with the Windows NT resource kit program Browstat.exe. At a command prompt, type the following command:
browstat status

This will enumerate the browser status on all endpoints. Look for the message Browser is NOT active on domain under each endpoint. Disregard data about endpoints that list "NdisWanX" (such as Device\NetBT_NdisWan5); these are RAS endpoints and will usually list the error anyway.

You should find a protocol match between these two steps. The next step is to record any important information about the protocol from Protocol Setup in the Network tool in Control Panel. Then, remove the protocol, restart the computer, and see if the error no longer gets logged (remember to wait at least 10 minutes). Then, try reinstalling the protocol, checking for the error, and reapplying the service pack that exists on the current Windows NT installation.

If the error persists after a protocol reinstallation, you may have problems with the network adapter card. Check with the vendor to see if there is an updated driver, or try another network adapter card.

Original Article : http://support.microsoft.com/default.aspx?scid=kb;en-us;135404