MonitorWare Knowledge Base

[ekke]

Hello , I have this error Stop in a Presario 2545us, and dont know how to get rid off, is something about win32k.sys, maybe the ATI chipset or Display driver ?

WARNING: Inaccessible path: 'c:\winsxs'

Microsoft (R) Windows Debugger Version 6.7.0005.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Complete Dump File: Full address space is available

************************************************************
WARNING: Dump file has been truncated. Data may be missing.
************************************************************
Symbol search path is: srv*c:\symbol*http://msdl.microsoft.com/download/symbols;c:\winsxs
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp.080413-2111
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Wed May 7 09:05:16.850 2008 (GMT+2)
System Uptime: 0 days 8:56:28.462
Loading Kernel Symbols
............................................................................................................................................
Loading User Symbols
..............
Loading unloaded module list
.....................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c0000005, bf807bac, f68709b0, 0}

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
Probably caused by : win32k.sys ( win32k!xxxSystemTimerProc+170 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf807bac, The address that the exception occurred at
Arg3: f68709b0, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: mssmbios!_SMBIOS_DATA_OBJECT ***
*** ***
*************************************************************************

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en "0x%08lx" hace referencia a la memoria en "0x%08lx". La memoria no se puede "%s".

FAULTING_IP:
win32k!xxxSystemTimerProc+170
bf807bac 8b461c mov eax,dword ptr [esi+1Ch]

TRAP_FRAME: f68709b0 -- (.trap 0xfffffffff68709b0)
Unable to read trap frame at f68709b0

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from 00000000 to 8053380e

STACK_TEXT:
f6870578 00000000 00000000 00000000 00000000 nt!KeBugCheckEx+0x1b


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
win32k!xxxSystemTimerProc+170
bf807bac 8b461c mov eax,dword ptr [esi+1Ch]

SYMBOL_NAME: win32k!xxxSystemTimerProc+170

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48025f2a

FAILURE_BUCKET_ID: 0x8E_win32k!xxxSystemTimerProc+170

BUCKET_ID: 0x8E_win32k!xxxSystemTimerProc+170

Followup: MachineOwner
---------

kd> lmvm win32k
start end module name
bf800000 bf9c2a00 win32k (pdb symbols) C:\Archivos de programa\Debugging Tools for Windows\sym\win32k.pdb\B8354F59A2A341179030B80ACC7969972\win32k.pdb
Loaded symbol image file: win32k.sys
Image path: \SystemRoot\System32\win32k.sys
Image name: win32k.sys
Timestamp: Sun Apr 13 21:29:46 2008 (48025F2A)
CheckSum: 001CB22F
ImageSize: 001C2A00
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
************************************************************

This Stop cause the laptop to be unable to boot on until i have to reset or take out the memory, and put it again , after a while the laptop turn on.

Would be great to be free for this torment,

regards